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Satisfaction

Whey Direct Premium Quality Guarantee comes from our commitment to provide the premium nutrition supplements at affordable prices.

1. All supplements are 100% natural with No additives.
There are many  “health promoting” sports supplements that are offering all kinds of flavouring whilst claiming to be natural however their products are either full of artificial chemicals or flavoured with artificial sweeteners, which really defeats the purpose of the product. WheyDirect proteins and amino acids are 100% natural with no additives and no fillers.

2. All sports supplements that we offer are made from premium grade raw materials.  WheyDirect Whey Protein Isolate is sourced from New Zealand and WheyDirect Whey Protein Concentrate is Australian sourced. Both WheyDirect WPI  and WPC are sourced from Fonterra which is  world leading in the dairy industry. The New Zealand whey protein powder is a more expensive raw material due to higher quality livestock and processes. And we stock only Premium Creapure Creatine, which is produced in Germany and is 99.9% purity.

3. Premium quality stand up pouches that maximise Product Quality.

WheyDirect Whey Protein products are packed in custom designed stand up pouches which have powder proof zip locks and aluminium linings inside which maintain the quality of your supplements.Premium Service Guarantee

 

From the moment you come onto our website, to your supplements being delivered on your doorstep, we aim to provide a superior experience. Below are some of our key service guarantees.

1. Intuitive and clean designed website.
Our website has been designed with you, the customer in mind. We believe that there is nothing worse than a confusing and cluttered website, which is why we have categorised our products as simply as possible.

2. Reliable and fast couriers.
We  work closely with couriers that are experts in their fields. Through our speedy processing times and our courier’s commitment to fulfilling delivery times you will be able to track your parcel and receive your supplements quicker than ever before.

3. Customer focused service team.
Whenever  you need advice on WheyDirect products, wish to provide feedback (positive or negative), or have an issue with any WheyDirect product, we are to assist you in order to resolve any query you may have. You will find our customer service team responsive, helpful and highly efficient in ensuring that your experience with WheyDirect is positive.

4. 30 Day money back guarantee.
We understand that not everything can be perfect 100% of the time, which is why we have put in place this guarantee. If you are not completely satisfied with the supplements we have provided, let us know within the 30 day period and one of our helpful customer service representative will assist you in resolving any issue.

 

 

30dayI changed my mind about a product. How do I return it?

If you’ve changed your mind and want to return an unopened product, that’s no problem. Here’s what you need to do:

  • Get in touch with our customer service team (info@wheydirect.com.au)  so they know what’s going on.

  • Post the item back to us within 30 days of ordering it (you’ll need to cover the shipping costs).

  • We’ll process your refund when we receive the item and email you to let you know.

 

 

The WheyDirect Premium Value Guarantee relates to our constant commitment to providing ways to add value to your sports nutrition experience.

From our commitment to free shipping on orders over $99, to providing premium quality supplements at affordable prices, we are constantly looking for ways to add more value to our products. We only offer products that have been tried, tested and scientifically proven over time to provide results.

1. Unrivalled value for money.
We only source premium quality  products and given that there are no middle men, we are able to offer you value for your money. Our products are priced to be affordable and we only offer premium supplements aligned with our values.

2. Rapid and free delivery offered over $99.
We understand that when it comes to your supplements you need them as quickly as possible. On top of that we offer Free Postage for all orders over $99 such that you can get more value for your money!!!!!

Free Shipping Australia Wide

 

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